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How To Survive A Call Center Job: Learn To Deal With Abusive Callers, Management, And More! Kindle Edition

by Dean Maddox (Author) Format: Kindle Edition

4.1 6 ratings

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Call centers are one of the most taxing jobs you can work.

Between hard calls, tough metrics to meet, and management breathing down the back of your neck, it can feel hopeless. Not all call center jobs are bad, but learning to survive them as a whole is a necessary skill. Whether you're jumping headfirst into a call center job with no prior experience, or you're returning to the industry and need a refresher, you'll be given the tools and knowledge you need to exceed expectations.

Dean Maddox has worked many, many call center jobs. He knows what they're looking for, what you may be subject to, and how to please callers and management while hitting your numbers. There's no beating around the bush in this guide—it's straight to the point, direct, and it will make you a better, more successful agent.

Pick up How To Survive A Call Center Job and learn the tools to surviving your next call center job today!

Product details

ASIN ‏ : ‎ B07WMDTXHS
Publication date ‏ : ‎ August 12, 2019
Language ‏ : ‎ English
File size ‏ : ‎ 871 KB
Simultaneous device usage ‏ : ‎ Unlimited
Text-to-Speech ‏ : ‎ Enabled
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Not Enabled
Word Wise ‏ : ‎ Enabled
Sticky notes ‏ : ‎ On Kindle Scribe
Print length ‏ : ‎ 29 pages

Best Sellers Rank: #2,046,672 in Kindle Store (See Top 100 in Kindle Store)
- #1,618 in 45-Minute Business & Money Short Reads
- #2,343 in Business Office Skills
- #2,642 in Career Guides

Customer Reviews:
4.1 6 ratings

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Alice in AZ

Good resource for call center job!!

Reviewed in the United States on August 27, 2020

Verified Purchase

With everyone working from home now (unless you’re a nurse or firefighter) more call center jobs are opening up.
You will learn: how to handle the angry caller, how you really are graded with metrics, and how to move up in the company if you want to.
Thank you Dean for writing this :-)

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Sissi Angeles

Lo recomiendo

Reviewed in Mexico on December 5, 2019

Verified Purchase

Excelente libro con opiniones interesantes sobre un call Center

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