Kindle Price: $0.99

Save $18.96 (95%)

Promotions apply when you purchase

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Read with our free app
You've subscribed to ! We will preorder your items within 24 hours of when they become available. When new books are released, we'll charge your default payment method for the lowest price available during the pre-order period.
Update your device or payment method, cancel individual pre-orders or your subscription at
Your Memberships & Subscriptions

Buy for others

Give as a gift or purchase for a team or group.
Learn more

Buying and sending eBooks to others

  1. Select quantity
  2. Buy and send eBooks
  3. Recipients can read on any device

These ebooks can only be redeemed by recipients in the US. Redemption links and eBooks cannot be resold.
Kindle app logo image

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.

Read instantly on your browser with Kindle for Web.

Using your mobile phone camera - scan the code below and download the Kindle app.

QR code to download the Kindle App

Amazon book clubs early access
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Explore Amazon Book Clubs

Follow the author

Michael Sherlock
Follow
Something went wrong. Please try your request again later.

Sales Mixology: Why the Most Potent Sales and Customer Experiences Follow a Recipe for Success (The Shock Your Potential Series Book 2) Kindle Edition

by Michael Sherlock (Author), Michael Dahan (Foreword) Format: Kindle Edition
4.8 4.8 out of 5 stars 22 ratings
See all formats and editions
The Customer Experience is the New Differentiator in Business, and Mastering It Requires a Recipe for Success



From the author who seeks out spectacular customer experiences in many industries and writes about them in her Shock Your Potential blog, uses them as inspiration for the Shock Your Potential podcast, and employs them as a vehicle for her #SecretShopperMichael persona comes a new book that’s enjoyable to read, practical to apply, and impossible not to recommend to a friend or colleague.
Sales Mixology: Why the Most Potent Sales and Customer Experiences Follow a Recipe for Success is the second book in the Shock Your Potential series by leadership and sales expert Michael Sherlock. Written in story format, this book illustrates how the customer experience is the new differentiator in business.


We follow Jane Smith, a primary character in Ms. Sherlock’s first book Tell Me More: How to Ask the Right Questions and Get the Most Out of Your Employees, through her customer experience journey. Jane serves as a keen observer through a variety of experiences while traveling in Belfast, Northern Ireland, providing examples that highlight opportunities for connection between brands and the customers they serve, through numerous business mediums in various industries.


“Sales Mixology strikes the right chords and delivers the expert skills to create a cocktail of new approaches to your company or team culture. Read it responsibly: with haste and repeatedly!” -- Michael Dahan, Founder of Retail Answers Consulting


The heart of the book’s message is distilled into the BLEND strategy, a five-part methodology that arms employees and leaders with actionable ideas for delivering enhanced sales and customer experiences. The reader will find immediate relatability in their personal and professional lives. When you learn to “BLEND,” you learn to create value for customers that is repeatable, that sparks loyalty, and that drives profitability.


What does it mean to BLEND? When planning and delivering customer experiences, you must:

B — Be Immediately and Fully Present

L — Listen with Your Ears AND Your Eyes

E — Ensure That You Have Asked All the Right Questions

N — Never Let Your Customer Feel like a Number

D — Deliver an Exceptional Customer Experience (Being Mindful of Financial Return)


When it comes to outstanding customer experiences, Sales Mixology teaches you:

• How it’s done

• Why it matters

• Who to emulate


Join Jane Smith, this business book’s relatable and insightful protagonist, as she learns that the right BLEND of sales strategies will create positive, productive and profitable workplaces.


Sales Mixology is a must-read for anyone who is customer-facing, especially those in retail and hospitality. It illustrates every nuance of the potent sales and customer experience – from why sensory details matter, to how human connection is created, to practical scripts for asking the right questions when talking to customers.


After reading this book, you’ll never settle for mediocre customer experiences again – as a consumer or as someone who delivers those experiences.


With a use-it-now BLEND Workbook, a sneak peek of Michael Sherlock’s next book, and a foreword by retail expert Michael Dahan.


Sales Mixology: Why the Most Potent Sales and Customer Experiences Follow a Recipe for Success is the second book in the Shock Your Potential series by Michael Sherlock.
Previous page
  1. Book 2 of 2
    The Shock Your Potential Series
  2. Print length
    268 pages
  3. Language
    English
  4. Sticky notes
    On Kindle Scribe
  5. Publication date
    October 3, 2019
  6. File size
    7163 KB
  7. Page Flip
    Enabled
  8. Word Wise
    Enabled
  9. Enhanced typesetting
    Enabled
  10. See all details
Next page
All 2 for you in this series See full series
See included books
Total Price: $1.98
By clicking on above button, you agree to the Kindle Store Terms of Use

Editorial Reviews

Review

"Michael Sherlock's approach is a breath of fresh air in the management book world. Her novelist writing style has an incredible impact on the reader, who learns while enjoying a story ... The result: the only thing that will slow you down may be the constant urge to stop and take notes to pass on to your clients or colleagues." --Michael Dahan, Founder of Retail Answers Consulting

About the Author

Michael Sherlock is a writer, speaker and podcast host with expertise in business leadership, sales and the customer experience. She leads Shock Your Potential, a Philadelphia-based training organization that provides corporations and business leaders with engaging presentations and actionable strategies on leadership, employee development, customer experience and sales transformation. She is the author of two business books, Tell Me More and Sales Mixology.

Product details

  • ASIN ‏ : ‎ B07YQ7WYHC
  • Publisher ‏ : ‎ Silver Tree Publishing (October 3, 2019)
  • Publication date ‏ : ‎ October 3, 2019
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 7163 KB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Sticky notes ‏ : ‎ On Kindle Scribe
  • Print length ‏ : ‎ 268 pages
  • Page numbers source ISBN ‏ : ‎ 1948238179
  • Customer Reviews:
    4.8 4.8 out of 5 stars 22 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
Michael Sherlock

Michael Sherlock

Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Don’t be fooled by the name, the hair color, or crazy shoes. Michael Sherlock is serious about business. She is dedicated to creating positive, productive, and profitable workplaces, and helping individuals, and businesses unlock their ultimate potential.

Before launching her global training company, Shock Your Potential, Michael was Vice President of US Sales for two multi-national medical device companies, responsible for net revenue exceeding $75 million and as many as 500 employees at a time. Michael was also chosen as #12 of the Top Female Entrepreneurs to Watch in 2021 by EnterpriseLeague.com.

Today, Michael Sherlock is the CPO (Chief Potential Officer) of Shock Your Potential, her Philadelphia-based training organization that provides corporations and business leaders with engaging presentations and actionable strategies on leadership, employee development, customer experience, and sales transformation.

In addition, Michael hosts the Shock Your Potential podcast. Michael holds a B.A. in Education from Eastern Washington University, and has delivered key presentations at annual conferences both within the US and internationally. Outside of her professional life, Michael is an avid cook and gardener, and struggling student of meditation. She enjoys traveling to countries around the world, and immerses herself in new experiences, languages, and cultures any chance she can.

Customer reviews

4.8 out of 5 stars
4.8 out of 5
22 global ratings
The formula of BLEND will transpire your business!
5 Stars
The formula of BLEND will transpire your business!
I really like how the author shared her message in story format and then reinforced her formula by giving ways we can implement the formula in our business. Great read for anyone in a sales and customer service roles.
Hide
Thank you for your feedback
Sorry, there was an error
Sorry we couldn't load the review

Top reviews from the United States

Jess & Robbie Samuels
5.0 out of 5 stars Fall into the story and come away with great ideas
Reviewed in the United States on January 7, 2020
Verified Purchase
I love this book and the wonderful way the author used storytelling to illustrate the important concepts in the book. It is such a quick read and had so many ah-ha moments - mainly ideas that had been percolating in my head but I had never thought it through so specifically. When I've had a great customer experience I try to figure out what worked - this book gave great story-based examples that will help me make better observations to learn from in real life. I highly recommend everyone reads it!
Helpful
 Report
ralitsa a.
5.0 out of 5 stars A must read for anyone in customer service and beyond!
Reviewed in the United States on October 23, 2019
Verified Purchase
Great read! I really enjoyed the story telling approach. It was engaging as I could put myself in the characters place and informative at the same time! Love the BLEND strategy! It is very helpful tool for not just at work but in any personal interaction! Great addition to the Shock Your Potential series!
One person found this helpful
Helpful
 Report
JW
5.0 out of 5 stars Great Resource
Reviewed in the United States on January 9, 2020
Verified Purchase
Sales Mixology is a fun read. The Storytelling format is a unique and engaging way to highlight real world experience. Training suggestions and solutions abound including how to stop complaining or developing star power. Check out the work sheet section with 'Ask the Right Questions' and more. You'll find great tips whether you lead your team, are new to the work force or planning the next opportunity.
Helpful
 Report
Shauntal N.
5.0 out of 5 stars An engaging best practices read!
Reviewed in the United States on January 13, 2020
Verified Purchase
What an incredible journey I felt that I went along with Jane Smith, it left me wanting more...next book??? I kept being drawn into wondering are these places really real, does excellence of this caliber exist in a company? Truly inspirational! Love the simple BLEND acronym, easy to use, understand and attempt to implement. Great job Michael! Tell Me More!
Helpful
 Report
isabelle dahan
5.0 out of 5 stars A must have for your team!
Reviewed in the United States on September 25, 2019
Verified Purchase
Michael Sherlock's approach is a breath of fresh air in the management book world. Her novelist writing style has an incredible impact on the reader, who learns while enjoying a story ... The result: the only thing that will slow you down may be the constant urge to stop and take notes to pass on to your clients or colleagues.
One person found this helpful
Helpful
 Report
Kenneth Cameron
5.0 out of 5 stars Must read for anyone seeking radical, dynamic positive results in their lives.
Reviewed in the United States on April 10, 2020
Verified Purchase
I work with many coaches and mentors and feel that Michael's books are a must read for anyone who want measurable, radical, dynamic positive results in their lives. These books are game changers! An investment in yourself that will be HUGE dividends!
Helpful
 Report
Kostas M.
5.0 out of 5 stars Reading it tasted like an drinking an amazing cocktail!!!
Reviewed in the United States on October 19, 2019
Verified Purchase
Just finished reading sales mixology, and I strongly recommend it!!!! Michael did an excellent job in providing insights on how to achieve maximum potential from each team member and why it matters the power of emotional intelligence in the corporate world!!!!
One person found this helpful
Helpful
 Report
Travis Boyd
5.0 out of 5 stars A Must Read!
Reviewed in the United States on October 17, 2019
Verified Purchase
I couldn't put this book down. Whether you are in a sales role, customer service, entry level leadership, or seasoned leadership, you will learn something new! Michael not only shares her own wealth of knowledge, but she also shares better business practices from her personal experiences with people in the sales and service industry. Michael's "common sense" style hooked me early on. You'll feel the need to take notes, and you will be excited to implement fresh ideas!
One person found this helpful
Helpful
 Report
Report an issue

Does this item contain inappropriate content?
Report
Do you believe that this item violates a copyright?
Report
Does this item contain quality or formatting issues?
Report